Terms of service

Last updated: 22 July 2026

These Terms of Service govern your use of kaevoshop.online and purchases made from KAEVO SHOP.

Throughout these Terms, “we”, “us” and “our” refer to KAEVO SHOP. “You” and “customer” refer to any person visiting the website or purchasing from us.

By using the website or placing an order, you agree to these Terms, our Privacy Policy, Return and Refund Policy and Shipping Policy.

Nothing in these Terms excludes or limits any mandatory rights available to consumers under applicable law.

1. BUSINESS INFORMATION

Business name: KAEVO SHOP
Website: kaevoshop.online
Email: support@kaevoshop.online
Address:

66 Dalby Avenue
Bushby
Leicester
LE7 9RD
United Kingdom

2. ELIGIBILITY

You must be legally capable of entering into a contract to place an order.

If you are under 18, you may use this website and place an order only with the involvement and permission of a parent or legal guardian.

You must provide accurate, current and complete information during checkout.

3. PRODUCTS AND DESCRIPTIONS

We take reasonable care to describe and display our products accurately.

Colours and appearance may vary slightly because of lighting, photography, manufacturing variations and the settings of your device.

Measurements are approximate unless stated otherwise. Customers should review the relevant size guide before ordering.

We reserve the right to change product descriptions, availability or specifications, provided this does not affect an order already accepted without the customer’s agreement.

4. PRICES

Prices are displayed in the currency selected on the website or at checkout.

The final price, including applicable taxes, shipping charges and discounts, will be shown before payment is completed.

We may change prices at any time, but a price change will not affect an order that we have already accepted.

If a price or product listing contains an obvious error, we may contact you to correct the order or cancel it and issue a full refund.

5. ORDERS AND CONTRACT FORMATION

Submitting an order is an offer to purchase the selected products.

An automatic order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted.

The contract is formed when we confirm acceptance or dispatch the order.

We may refuse or cancel an order where:

• the product is unavailable;
• payment cannot be authorised;
• fraud or unauthorised activity is suspected;
• the customer is located in an unsupported region;
• the order violates these Terms;
• there is an obvious pricing or listing error; or
• we are unable to fulfil the order for a legitimate reason.

Where payment has already been taken for a cancelled order, we will issue a refund to the original payment method.

6. PAYMENT

Payments may be processed through Shopify Payments or another payment method displayed at checkout.

You confirm that:

• you are authorised to use the payment method;
• the payment information is correct; and
• sufficient funds or credit are available.

Payment providers may carry out verification, fraud-prevention or security checks.

We do not generally receive or store complete payment-card details.

7. SHIPPING AND DELIVERY

Orders are subject to our Shipping Policy.

Estimated delivery dates are estimates and are not guaranteed unless expressly stated.

Customers must provide a complete and accurate delivery address. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

Risk of loss or damage passes to the consumer when the consumer, or a person nominated by the consumer, takes physical possession of the goods.

8. INTERNATIONAL ORDERS

International orders may be subject to customs procedures, import duties, taxes or handling charges imposed by the destination country.

Where these charges are not collected at checkout, the customer may be responsible for paying them.

Customs delays are outside our direct control.

9. CANCELLATIONS, RETURNS AND REFUNDS

Cancellations, returns and refunds are governed by our Return and Refund Policy.

Nothing in these Terms limits your statutory rights concerning faulty, damaged, misdescribed or non-conforming goods.

10. DISCOUNT CODES AND PROMOTIONS

Promotional offers:

• apply only during the stated period;
• cannot normally be exchanged for cash;
• may not be combined unless expressly permitted;
• may be limited to one use per customer or household; and
• may be withdrawn or corrected in cases of error, abuse or fraud.

Where a partial return affects the conditions of a bundle or promotion, the refund may be recalculated based on the products kept by the customer, provided this is permitted by law and was clearly disclosed.

11. CUSTOMER ACCOUNTS

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account.

We may suspend or close an account used for fraud, abuse, unlawful activity or a serious violation of these Terms.

12. CUSTOMER REVIEWS AND CONTENT

Where you submit a review, photograph, comment or other content, you confirm that:

• the content is truthful and based on genuine experience;
• you own the content or have permission to use it;
• it does not infringe another person’s rights;
• it is not unlawful, threatening, abusive or misleading; and
• it does not contain malicious software or unauthorised advertising.

You grant us a non-exclusive, worldwide, royalty-free licence to display and reproduce submitted content for operating and promoting our business.

We may moderate or remove content that violates these Terms.

13. PROHIBITED USE

You must not use the website:

• for unlawful or fraudulent purposes;
• to infringe intellectual-property rights;
• to submit false or misleading information;
• to distribute viruses or harmful code;
• to scrape or copy the website through unauthorised automated means;
• to interfere with website security;
• to impersonate another person; or
• to attempt unauthorised access to systems or accounts.

14. INTELLECTUAL PROPERTY

The website and its content, including branding, photographs, graphics, text, product presentation and design, are owned by or licensed to KAEVO SHOP.

You may use the website for personal, non-commercial shopping purposes.

You may not reproduce, distribute, modify, sell or commercially exploit our content without prior written permission.

15. THIRD-PARTY SERVICES AND LINKS

The store may contain links to, or integrations with, third-party services.

We are not responsible for third-party websites, content, availability or policies. Your use of a third-party service may be governed by separate terms.

16. WEBSITE AVAILABILITY

We aim to keep the website secure and available, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify the website for maintenance, security, technical or operational reasons.

17. LIABILITY

We do not exclude or limit liability where doing so would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of statutory consumer rights; or
• any liability that cannot legally be excluded.

Subject to these protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses suffered by a person purchasing primarily for commercial purposes.

18. INDEMNITY

Where permitted by law, you agree to compensate us for reasonable losses caused by your unlawful use of the website or material breach of these Terms.

This provision does not apply in a way that removes or reduces mandatory consumer rights.

19. TERMINATION

We may restrict access to the website where a person materially violates these Terms, acts unlawfully, commits fraud or creates a security risk.

Termination does not affect rights or obligations that arose before termination.

20. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

21. NO WAIVER

A failure or delay in enforcing a provision does not waive our right to enforce it later.

22. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

Consumers living in Scotland or Northern Ireland may also rely on mandatory local rights and may bring proceedings in the courts available to them under applicable law.

23. CHANGES TO THESE TERMS

We may update these Terms from time to time.

Changes apply from the date they are published and do not retrospectively alter an order already accepted, except where required by law or agreed with the customer.

24. CONTACT

Questions about these Terms should be sent to:

KAEVO SHOP
66 Dalby Avenue
Bushby
Leicester
LE7 9RD
United Kingdom

Email: support@kaevoshop.online
Website: kaevoshop.online