Shipping policy

SHIPPING POLICY

Last updated: 22 July 2026

This Shipping Policy applies to orders placed through kaevoshop.online.

1. ORDER PROCESSING

Orders are normally processed within 1–3 business days.

Business days are Monday to Friday, excluding public holidays in the United Kingdom.

Orders placed after business hours, during weekends, public holidays, promotional periods or unusually high-volume periods may require additional processing time.

You will receive an order-confirmation email after placing your order and a shipping confirmation when tracking information becomes available.

2. ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

United Kingdom:
5–12 business days.

Europe:
7–15 business days.

United States, Canada, Australia and other supported international destinations:
8–20 business days.

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of customs inspections, carrier disruption, extreme weather, incorrect address information, public holidays, high order volumes or circumstances outside our reasonable control.

3. SHIPPING COSTS

Available shipping methods and charges are displayed at checkout before payment.

Promotional free shipping may be subject to a minimum order value, destination restriction or limited promotional period.

4. TRACKING

Where tracking is available, the tracking information will be sent to the email address or telephone number provided at checkout.

Tracking may take 2–5 business days after dispatch to show its first carrier update.

Some orders may be delivered in more than one parcel. Separate tracking details may be provided for each parcel.

5. DELIVERY ADDRESSES

Customers are responsible for providing an accurate and complete delivery address.

Please check the following before completing an order:

• recipient’s full name;
• house or building number;
• street name;
• town or city;
• postcode;
• country; and
• contact details.

Contact support@kaevoshop.online immediately if an address needs to be corrected.

We cannot guarantee changes after processing or fulfilment has started.

If a parcel is returned because the address was incorrect, incomplete, refused or not collected, the customer may be responsible for reasonable reshipping or return costs.

6. DELAYED ORDERS

If your order has not arrived within the estimated delivery window, please:

• check the tracking information;
• check for delivery-attempt notifications;
• confirm that the delivery address is correct; and
• contact support@kaevoshop.online.

We will investigate with the carrier where appropriate.

Please allow the carrier a reasonable period to complete its investigation.

7. LOST PARCELS

A parcel may be treated as lost only after the carrier confirms the loss or after the carrier’s required investigation period has passed.

Where a parcel is confirmed as lost before delivery to the customer, we will provide an appropriate replacement or refund.

We are not responsible for loss occurring after a parcel has been delivered to the address, safe place or nominated person authorised by the customer, except where required by law.

8. DAMAGED PARCELS

If a parcel arrives visibly damaged, photograph the packaging before opening it where reasonably possible.

Contact support@kaevoshop.online with:

• your order number;
• photographs of the parcel;
• photographs of the damaged product;
• a photograph of the shipping label; and
• a description of the issue.

Your statutory rights are not affected.

9. CUSTOMS, DUTIES AND TAXES

For international orders, import duties, local taxes, customs charges or carrier handling fees may apply.

Unless these charges are expressly collected at checkout, they are the responsibility of the recipient.

Customs processing may delay delivery and is outside our direct control.

10. MULTIPLE PARCELS

Products from the same order may be shipped separately because of stock availability, product size or fulfilment location.

You will not be charged additional shipping solely because we divide an order into multiple parcels.

11. DELIVERY WITHIN 30 DAYS

Unless a different delivery period has been expressly agreed with you, we aim to deliver orders within 30 days of the order being accepted.

If we are unable to deliver within an agreed or legally required period, you may have the right to cancel and receive a refund.

12. CONTACT

For shipping questions, contact:

Email: support@kaevoshop.online
Website: kaevoshop.online

KAEVO SHOP
66 Dalby Avenue
Bushby
Leicester
LE7 9RD
United Kingdom