Privacy policy

Last updated: 22 July 2026

This Privacy Policy describes how KAEVO SHOP collects, uses, stores and shares personal information when you visit, use or make a purchase from kaevoshop.online, communicate with us or otherwise use our services.

1. WHO WE ARE

KAEVO SHOP is the controller of the personal information described in this Privacy Policy.

Business name: KAEVO SHOP
Website: kaevoshop.online
Email: support@kaevoshop.online
Address:

66 Dalby Avenue
Bushby
Leicester
LE7 9RD
United Kingdom

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect:

Identity information:
• name;
• title or account username; and
• date of birth or age information where required.

Contact information:
• billing and delivery address;
• email address; and
• telephone number.

Order and transaction information:
• products purchased or considered;
• order number;
• transaction amount;
• currency;
• payment status;
• refunds and returns; and
• delivery and fulfilment information.

Payment information:
Payments are processed by Shopify Payments or other authorised payment providers. We generally do not receive or store your complete payment-card number. We may receive limited transaction details such as payment status, card type, expiry information or the final digits of the payment method.

Account information:
• login information;
• saved addresses;
• preferences; and
• account activity.

Device and technical information:
• IP address;
• browser type;
• device type;
• operating system;
• cookie identifiers;
• pages viewed;
• referring website;
• approximate location; and
• interaction information.

Communications:
• emails;
• customer-service enquiries;
• reviews;
• survey responses; and
• messages sent through our website or social-media accounts.

Marketing information:
• marketing preferences;
• consent records;
• advertisement interactions; and
• information about whether marketing messages were opened or selected.

3. HOW WE COLLECT INFORMATION

We collect personal information:

• directly from you when you place an order, create an account, contact us or subscribe to marketing;
• automatically through cookies and similar technologies;
• from Shopify and applications used to operate our store;
• from payment processors, delivery providers and fulfilment partners;
• from advertising, analytics and fraud-prevention providers; and
• from publicly available sources where permitted by law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• process and fulfil orders;
• accept and verify payments;
• send order confirmations and delivery updates;
• provide customer support;
• process returns, refunds and disputes;
• maintain customer accounts;
• detect fraud, abuse and unauthorised transactions;
• secure and improve our website;
• measure store and advertising performance;
• personalise website content;
• send marketing where permitted;
• comply with tax, accounting, legal and regulatory obligations;
• establish, exercise or defend legal claims; and
• enforce our policies and Terms of Service.

5. LAWFUL BASES

Where UK data-protection law applies, we rely on one or more of the following lawful bases:

Contract:
Processing necessary to take steps at your request, accept an order, provide products, deliver an order or administer a return.

Legal obligation:
Processing necessary to comply with tax, accounting, consumer-protection, fraud-prevention or other legal requirements.

Legitimate interests:
Processing necessary for our legitimate business interests, including securing our store, preventing fraud, improving our services, maintaining records and understanding business performance, provided those interests are not overridden by your rights.

Consent:
Processing based on your consent, including certain marketing communications, advertising technologies and non-essential cookies. You may withdraw consent at any time.

6. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with service providers that help us operate the store, including:

• Shopify, which hosts and powers our online store;
• Shopify Payments and other payment processors;
• delivery companies and fulfilment providers;
• returns and warehouse providers;
• fraud-prevention and identity-verification providers;
• website hosting and technical-service providers;
• analytics and advertising providers;
• email, SMS and customer-support platforms;
• accountants, insurers, professional advisers and auditors; and
• government authorities, regulators or courts where legally required.

These organisations may process information only for the services they provide or according to their own lawful responsibilities.

We do not sell personal information in the ordinary meaning of selling information for money.

Certain advertising or analytics activities may be legally treated as sharing, targeted advertising or similar processing in some jurisdictions. Where required, we provide consent or opt-out controls.

7. SHOPIFY

Our store is hosted by Shopify.

Shopify processes personal information to provide store hosting, checkout, payment, security, analytics and related ecommerce services.

Shopify may process information in countries other than the country where you live. Its processing is governed by its applicable privacy terms and data-protection measures.

8. INTERNATIONAL TRANSFERS

Some of our service providers may process personal information outside the United Kingdom.

Where required, we use recognised safeguards for international transfers, such as adequacy regulations, approved contractual protections or other lawful transfer mechanisms.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies to:

• operate essential website and checkout functions;
• remember preferences;
• maintain security;
• analyse website performance;
• measure advertising; and
• personalise content or advertisements.

Where required, non-essential cookies are activated only after consent.

You can manage available choices through the cookie banner or your browser settings. Blocking certain cookies may prevent parts of the store or checkout from operating correctly.

10. MARKETING COMMUNICATIONS

We may send marketing emails or messages where you have consented or where another lawful basis permits us to do so.

You can unsubscribe at any time by:

• selecting the unsubscribe link in a marketing email;
• following the instructions in a marketing message; or
• contacting support@kaevoshop.online.

Unsubscribing from marketing does not prevent us from sending transactional communications about an active order, return, account or legal notice.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

The retention period depends on factors including:

• whether you have an active account or order;
• legal, accounting and tax requirements;
• fraud-prevention requirements;
• warranty, refund and dispute periods; and
• the need to establish or defend legal claims.

When information is no longer required, we will delete, anonymise or securely dispose of it, subject to legal and technical limitations.

12. SECURITY

We use reasonable administrative, organisational and technical measures designed to protect personal information.

However, no internet transmission or storage system is completely secure. Customers are responsible for protecting their account credentials and should contact us if they believe their account has been compromised.

13. YOUR DATA-PROTECTION RIGHTS

Depending on your location and the applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of information;
• request restriction of processing;
• object to certain processing;
• withdraw consent;
• request data portability;
• object to direct marketing; and
• complain to a data-protection authority.

These rights may be subject to legal exceptions.

To make a request, email support@kaevoshop.online. We may need to verify your identity before completing the request.

You also have the right to complain to the UK Information Commissioner’s Office. We encourage you to contact us first so that we can attempt to resolve your concern.

14. CHILDREN’S PRIVACY

Our products and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.

Customers under 18 should use the store only with the involvement and permission of a parent or legal guardian.

If you believe a child has provided personal information to us inappropriately, contact support@kaevoshop.online.

15. THIRD-PARTY WEBSITES

Our store may contain links to websites or services operated by other organisations.

We are not responsible for the privacy or security practices of third-party websites. You should review their privacy information before providing personal information.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised “Last updated” date.

17. CONTACT US

For questions, complaints or data-protection requests, contact:

KAEVO SHOP
66 Dalby Avenue
Bushby
Leicester
LE7 9RD
United Kingdom

Email: support@kaevoshop.online
Website: kaevoshop.online